Frequently Asked Questions
Everything you need to know about your Maileg order.
What is the typical shipping timeline for orders?
Standard shipping usually takes 3-5 business days within the continental US. International delivery times vary by location, typically arriving within 7-14 business days.
What is your return policy?
We accept returns of unused, unwashed items in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I care for my Maileg soft toys and clothing?
Most of our cotton toys and clothing can be hand-washed at 30 degrees Celsius. We recommend air drying to maintain the shape and integrity of the delicate fabrics.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes at checkout to make your gift extra special. Our signature Maileg gift paper reflects our classic Scandinavian design.
Are your products safe for newborns?
Safety is our priority. All Maileg products are tested to meet international safety standards (EN-71 and ASTM). Please check individual product descriptions for specific age recommendations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.